Collection Specialist
We are looking for a competent Collection Specialist to contact debtors and collect outstanding payments. You will struck a balance between maintaining trustful relationships with our clients, and ensuring timely payments from debtors.
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities:
- Ability to present a professional image to customers, co-workers and outside contacts
- Monitor accounts
- Find and contact debtors to ask about their payments
- Take actions and encourage timely payments
- Process payments
- Update account status records
- Ability to prioritize multiple tasks and work well under deadlines
- Collection calls and/or correspondence in a fast-paced, goal-oriented collections department
- Communicate effectively with the debtors
- Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency
- Accurately notate debtor account information, every time and attempt has been made to collect debt
- Maintain departmental production standard and adhere to company polices & procedures
- Provide immediate feedback to management in regard to accounts that require ‘special handling’
- Perform additional projects and duties as assigned
- Perform related tasks as assigned by management
Job Requirements:
- Proven experience as Collection Specialist or similar role (minimum of 2 years or recent experience)
- At least Intermediate Vocational Education (MBO) degree required
Excellent oral and written skills to effectively communicate in Dutch, English, Spanish and Papiamentu
- Familiarity with laws related to debt collection
- Possess the ability to work in a team environment, to accomplish individual and company service goals
- Practices high attention to detail, when following company procedures and ensures full accuracy in documentation to data
- Comfortable working with targets
- Patience and ability to manage stress
- Problem-solving skills
- Proactively solve problems with a realistic understanding of issues, within company guidelines
Acquisition is not appreciated!
